Category Archives: Learn

Features of Queues (When to use and recommend Queues vs Activities?)

Activities is a list of all activity types such as Email, Phone Call, Task, Appointment, Fax, Letter, etc. Queues is a place where you list both activities and cases in the same view. Depending on business needs, you can recommend either one to manage all action items recorded in CRM. Some business users, they prefer looking into separate views, however,

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Where to start?

Whether you are someone who wants to jump-start your career, or someone who wants to become certified, or an individual who just wants to grow their knowledge through in-depth learning and gain more confidence on Power Platform, Azure or Dynamics 365 on your own pace, here are the best place for you to go and learn. Microsoft Learn – Microsoft

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